Frequently Asked Questions

Quick answers about how it works. Still have a question? Just call or send a message.

I make in-home visits throughout Monmouth and Ocean County, NJ, from Red Bank and Freehold down to Toms River, Brick and Barnegat. Remote help by phone or video is available anywhere.

Both. In-home visits are best for setups and hands-on lessons. Remote sessions work well for quick questions and software fixes, and they cost less.

In-home help is $85/hour and remote help is $55/hour. Many common jobs have a flat rate. See the full list on the Services & Pricing page. There's no travel fee within Monmouth and Ocean County, and seniors (65+) and veterans get 10% off.

It's a relaxed 15-minute conversation about what's going on and what you'd like to get done. I'll recommend the right service and give you a price before anything is booked. There's no obligation.

I accept payments via Square, credit card, or cash at the time of service.

Smartphones, tablets, laptops and desktop computers on both Windows and Apple, plus smart TVs, streaming devices and smart home gadgets.

Yes! Book one-time sessions whenever you need them, or join Tech Guy On Call for $29/month. It includes unlimited quick remote help, 15% off in-home visits and priority scheduling. Cancel anytime.

Absolutely. You can arrange and pay for the session, and I'll keep you updated on what we covered. A lesson bundle also makes a great gift.

Have your devices charged, plus any account logins you know (Apple ID, Google, email and Wi-Fi password). Don't worry if you can't find them. Recovering accounts is something I can help with too.

Very carefully. I only access what's needed to do the job you asked for, and your information is never sold or shared. Read the full privacy statement.

Still have a question?

I'm happy to help. Reach out however is easiest for you.